Order Cancellation Policy
We understand that plans change. We will try our very best to accommodate all cancellation requests whenever possible. Because orders move quickly through our fulfillment system, our ability to cancel an order—and whether any fees apply—depends on the order’s processing status at the time we’re notified.
Cancellations During Pre-Shipment:
If your order has entered pre-shipment, meaning:
- The order status shows “Shipped”
- A tracking number has been assigned
- The tracking link displays “Awaiting Item” or “Pre-Shipment”
…then the order has already been processed by our fulfillment team, and we are charged a non-refundable handling fee.
In this case:
We will attempt to cancel the order and issue a refund.
A $5 handling fee will be deducted from your refund to cover fulfillment costs already incurred
Timing & Business Hours Matter:
Our customer service team is available Monday–Friday, 8:00 AM–5:00 PM CST. Orders are typically packaged and prepared during normal business hours, and may ship early in the morning.
Because of this:
Cancellation requests submitted late in the day, after business hours, or outside warehouse operating hours may not be received in time to stop an order from entering pre-shipment.
If an order moves into pre-shipment before we are able to intervene, the $5 handling fee will apply, even if the request was submitted shortly before cutoff times.
We appreciate your understanding that fulfillment timelines are automated and time-sensitive.
How to Request a Cancellation:
To request a cancellation, please contact our customer support team as soon as possible during business hours. While we cannot guarantee cancellations, early notification gives us the best opportunity to stop processing before fulfillment fees apply.